Rush Tins Return Policy
At Rush Tins, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward return process to ensure a smooth experience.
Eligibility for Returns
You may request a return or exchange within 14 days of receiving your order. To be eligible:
The product must be unopened, unused, and in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
For hygiene and safety reasons, we do not accept returns on opened products unless they arrived damaged or defective.
How to Initiate a Return
To start a return:
Email us at info@rushtins.se with your order number and reason for return.
Our team will respond within 1-2 business days with return instructions and a shipping address.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds
Approved refunds will be processed to your original payment method within 5-7 business days. Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item or defective product).
Exchanges
If you received a damaged or incorrect item, we’ll happily exchange it at no cost. Please notify us within 3 days of delivery.
Shipping Your Return
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
If you have any questions, don’t hesitate to reach out to our team at support@rushtins.se or through our Contact Page. We’re here to help.